◆ Corrections & updates
Corrections & updates
Every review site gets something wrong eventually. Casino terms change, payment options are added or removed, and bonus rules are rewritten without much notice. We think readers in Australia deserve to see how we handle that. This page explains what we treat as a correction, how you can report a problem, and what our editors do once a report arrives. You can then judge our work by its record rather than by our claims.
What counts as a correction
A correction is any change that fixes a fact a reader might rely on. That includes a wagering requirement, a withdrawal limit, a licence detail, a payment method, a support channel, or a rating that was based on wrong information. A cosmetic edit fixes spelling, formatting, broken links or clumsy wording without changing the meaning. Corrections are noted on the page with a date. Cosmetic edits are not.
- A review stated a wagering requirement for the welcome bonus that no longer matched the casino's current bonus terms.
- A payment section listed an e-wallet as available for withdrawals when the casino only accepted it for deposits.
- A licence description named the wrong regulator or gave a licence status that was out of date.
- A support section said live chat was available around the clock when the casino had moved to limited hours.
How to report an error
- The address of the page and the exact sentence or section you believe is wrong.
- What you think the correct information is, in your own words.
- A source we can check, such as a link to the casino's terms page or a screenshot showing the date.
- Whether you saw the issue as a registered player or as a visitor, since some terms differ after sign-up.
editor@sojourneluggage.com · Contact us
What happens next
- An editor logs the report and confirms receipt by e-mail to the address you wrote from.
- The editor responsible for that review checks the claim against the casino's current terms and, where needed, against a live account.
- If the report is confirmed, the page is corrected, the score is reviewed, and a dated correction note is added.
- We reply to explain what we changed, or why we decided the original information was accurate.
How reviews get updated
Each of the 9 brands we compare has a review page that is rechecked whenever a casino changes its terms, when a reader report is confirmed, and during our routine reviews. The responsible editor updates the affected section, adjusts the score if the change warrants it, and refreshes the last-updated date. Where a correction alters a fact, a short note at the end of the review explains what changed and when.
Frequently Asked Questions
How do I report an error in a review?+
Send an e-mail to editor@sojourneluggage.com with the page address, the sentence you think is wrong, and a source we can check, such as a link to the casino's terms or a dated screenshot. You do not need an account with the casino to send a report. Clear, specific details help our editors confirm the issue and fix it much faster.
Will a correction change a casino's score?+
Sometimes. If the corrected fact was part of what we scored, such as withdrawal limits, bonus terms or licensing, the editor reassesses that part of the rating and updates the overall score if needed. If the error had no effect on the assessment, for example a misnamed game studio, the score stays the same and only the text is corrected.
Do partner casinos get to decide what is corrected?+
No. Casinos, including those we have commercial links with, can point out information they believe is outdated, just like any reader can. We verify every claim independently before changing anything. Commercial relationships do not influence whether a correction is made, how it is worded, or where a casino sits in our comparison.