WITHIN AUSTRALIA

$6 flat rate for orders under $150

FREE SHIPPING for orders of $150 and over.

EXPRESS SHIPPING is $20 flat rate within Australia.

Depending on your location and size of order, we use a variety of shipping companies including Sendle, Australia Post, DHL, Fastway Couriers and Couriers Please. 

Where possible, orders will be shipped the same day, otherwise the next business day.

Our warehouse is based in Sydney so please allow the following delivery times. Please note these are not definite and can be influenced by the third party carriers. 

1-2 Business Days
SYDNEY METRO

2-3 Business Days 
NSW REGIONAL
ACT
MELBOURNE METRO
VIC REGIONAL
BRISBANE METRO
QLD REGIONAL

2-4 Business Days
HOBART METRO
TAS REGIONAL
ADELAIDE METRO
SA REGIONAL
NT

6-8+ Business Days
PERTH METRO
WA REGIONAL

 

INTERNATIONAL 

Currently, we offer International shipping to the below countries. Rates will be displayed at checkout as they differ per country.

Standard Shipping Orders over $350
NEW ZEALAND $10 FREE
USA $15
FREE
CANADA $15
FREE
HONG HONG $12
FREE
CHINA $12
FREE
TAIWAN  $15
FREE
JAPAN
$15
FREE
SOUTH KOREA
$15
FREE
SINGAPORE
$15
FREE
UK
$15
FREE

 

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages if your country requires. These charges are recipient’s responsibility.

If you are located outside of these countries and wish to purchase an item please email info@sojourneluggage.com and we can arrange a shipping quote for you based on your location and size of order.  

RETURNS

SOJOURNE offers a 14-day refund or exchange service for all purchases returned in perfect condition, with the original paperwork and packaging by post to our Head Office or Warehouse.

Unfortunately, we are unable to accept returns of items that have been individually personalised with our Monogram stickers or another personalisation method, without valid reason.

We are also unable to accept international returns. 

All returns must be sent by an insured carrier and proof of postage must be kept. SOJOURNE cannot be held liable for any returned items that fail to arrive and are not liable for any customs or duties charges incurred when returning goods.

Any items that are returned outside of the return period, damaged or worn or sent without the original documentation will not be accepted and will be returned to the customer. This policy does not affect your statutory rights.

Return payments can take up to 10 business days to return to your account.

Please email info@sojourneluggage.com for returns. 

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